If any of your questions are not answered here please contact us here 

What will be there?

The event will consist of arena standard staging, lighting and sound, as well as numerous
fully licensed bars and street food vendors. 

Are there disabled toilets?

Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout
the event to ensure that they are as clean as possible.

Where is the festival site located within Mote Park?

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main
entrance off Mote Avenue being the best way to access the site. 

Can we leave and come back?

You unfortunately cannot leave and re-enter the event. 

Is it safe?

Each customer will be searched and so too will their bags. There will be a zero tolerance approach
implemented by our experienced and professional security team. 

All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be
confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event
because it will be confiscated and there is no guarantee that you will get it back. We take no responsibility for
any lost valuables at the entrance or inside the event. 

There will also be a medical area on site, where trained first-aiders and paramedics
will be available at any time. 

Can we camp?

Yes, camping tickets are available from our ticket page. Please note, you can only camp with us
if you’re in possession of a full weekend ticket. 

Is there parking provided?

Yes, parking tickets are available from our ticket page. 

What happens if there’s bad weather?

The weather shouldn’t affect the festival too much because of the time of year, however, the ground
may become wet and soft, so if the weather up to and including the day of the festival is wet,
we would advise wearing your wellies and waterproof jackets!


Can I bring my own food and drink?

We allow you to bring snacks into the event and a sealed soft drink per child, however we do not
allow full picnics and banquets to be brought into the event. 

Can I bring my pet?

Unfortunately not, the only animals that are permitted on site are registered guide dogs 

Can I bring a chair or blanket?

Yes, you’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on,
however please be aware that these cannot be placed directly in front of the stage because it creates a hazard.
You must be behind the barriers, which will be clearly signposted. 

Can I bring my camera?

Yes, however it must not be used for commercial use unless given permission by
the event organiser prior to the event.

Any excessive food, drinks over 500ml (must be sealed), glass and sharp objects will be confiscated
upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because
it will be confiscated and there is no guarantee that you will get it back. We take no responsibility
for any lost valuables at the entrance or inside the event. 


How do I make a complaint?

To make an official complaint, please email, however please ensure
that your complaint is made within seven days of the event.

Can I pay via cash or card at the bars?

Unfortunately not, you won’t be able to purchase any food or drink at the event without tokens. 


Do I have to purchase tokens for food and drink?

Yes, our event site is completely cashless, which means you will have to purchase tokens
for both food and drink at the event. 

How many tokens do I need?

This depends on how much food and drink you intend to buy, however you can purchase
extra tokens throughout the event, should you need more. 

There will be token booths where you can purchase tokens situated throughout the event site
but please note, these tokens must be purchased in denominations of £10.00. 

What do I do with any extra tokens?

Unfortunately all tokens are non-refundable and therefore we ask that you only purchase what
you intend to spend at the event (all tokens must be purchased in £10.00 denominations).

How can I purchase tokens?

You can purchase your tokens on the day with both cash and card. 

Why is it tokens only?

After using tokens at a number of our events last year, we found that using tokens for food
and drink significantly speeds up service, which results in more time for you all to enjoy the event
and less time queueing for food and drinks. 

When purchasing food/drink with cash, staff will take money, get your items, go to the till and
count your change out and then return with your items and change, which take on
average 2/3 minutes. With tokens, this is dramatically sped up, with tokens being taken and items
being passed to the customer, which takes around 20/30 seconds. 

Our token system also minimises the risk of COVID-19 transmission. 



Are there tickets for the disabled?

Yes, disabled customers are required to purchase a ticket and then send the confirmation, as well
as a photo/copy of their DLA/PIP letter to We will then process the
documents and provide them with a carer ticket free of charge. 

Will there be disabled toilets?

Yes, there will be numerous disabled toilets on site.

What is accessibility like?

The event is fully wheelchair accessible.

Will there be a disabled viewing area?

Unfortunately there will not be a specific disabled viewing area, however please show your
blue badge upon arrival and our marshals will do their best to locate you as close to the stage as possible. 

Is there disabled parking?

There will be parking available for disabled customers in Mote Park’s over-flow car park.