If any of your questions are not answered here please contact us here info@rockthemote.com 

I haven’t received my tickets – what shall I do?

If you haven’t received your tickets via email within two hours of completing your transaction,
please check the following: 

Inbox, junk and spam folders for an email from our official ticket provider Skiddle 

That your business email IT system is blocking the email 

Your email inbox is full 

You accidentally deleted it or it’s buried under lots of emails 

If you have checked the above and still cannot locate your tickets, please contact Skiddle by visiting https://www.skiddle.com/contact/ and they will resend your tickets to you. 

If you cannot find your tickets on the day, we would advise coming to the event as soon as it
opens and we will check our ticketing system manually for you at the entrance, however the whole
party that you purchased tickets for will have to be present. 

How do I buy tickets?

Tickets will be available from our ticket page prior to the event and will only be available to purchase
on the day if the event hasn’t sold out. Please note, the door price will be more
expensive than our online final release ticket. 

What is a first release ticket?

First Release tickets are discounted tickets that are available from the event’s initial launch.
These do get more expensive as time goes on, so we advise purchasing your tickets as early as possible.
Please note, these are only available whilst stocks last. 

I can’t attend the event anymore – what shall I do?

Unfortunately, due to policy, tickets are non-refundable unless the event is cancelled by us prior to opening.
You are, however, welcome to sell/give your tickets to a friend or family member. 

If the event is cancelled due to force majeure, including COVID-19 and government guidance,
tickets will not be refunded but alternative dates will be offered. 

The name on the ticket is virtually irrelevant, as long as the ticket’s bar code scans successfully.
Please, however, be aware of ticket scammers and we do not recommend purchasing tickets
from anyone other than our official website.

We do not take any responsibility for tickets that do not scan successfully upon entry. 

Do children need tickets?

Yes, all children, regardless of age need a ticket. You can purchase these from our ticket page.